Customer Service / Terms & Conditions
General
At nordicdeko.com (nordicdeko.com), you will find Scandinavian products of high class and quality. Our objective is to provide our customers with the best service possible. Below you will find our conditions of purchase.
1. Handling of Information
The information you submit to nordicdeko.com will be handled with utmost care and respect. nordicdeko.com will only use the personal information when we are handling orders, during shipments and deliveries, for secure payments and, in some cases, customs declaration. All information will be handled according to our Privacy Policy which can be found here.
2. Ordering
The depiction of products and prices are not a binding offer but a non-binding online catalogue. The information on the homepage is subject to change by us and may be changed without notice. You can place your order on our homepage by adding your products of choice into the shopping cart. During the checkout process you will be asked to fill in information, which you will be able to change until you click the “Pay securely” button on the checkout page. By ordering on our homepage and confirming by clicking the “Pay securely” button, your order is an offer to us to buy the goods you have ordered on the site. We will acknowledge your order by sending you an automatically generated confirmation Email, which will contain information on the products ordered, prices, shipping specifications, as well as the information filled in by you in the ordering process. Please read through this E-mail carefully, making sure that all information is correct. Should an error have occurred, please contact our customer service immediately to make the necessary amendments to your order. The contractual language is English.
3. Prices
The prices shown on the homepage at the time of the order are the ones that apply. Prices are presented in accordance with your currency. For orders outside the European Union, applicable import taxes and customs fees according to your country’s policy may apply upon delivery.
4. Payment
nordicdeko.com offers several payment alternatives. We accept most major payment methods, such as payment by PayPal and major credit cards. We also offer local payment methods, depending on the country of destination.
5. Refusal of transaction
To be eligible to purchase products from us on this website and form a contract, you must meet certain age requirements, register using your real name and contact details, provide a valid shipping address, and use an accepted payment method. We cannot accept your order if your payment is not accepted by our applicable payment partner or if we are unable to deliver for reasons out of our control.
6. Ways of delivery and Availability
We offer different delivery options, depending on the country of destination. When ordering a product from nordicdeko.com, you will be informed on which delivery options are available to you. Though the expected time of delivery varies between different products, you will find the expected time of delivery next to the information about the selected product. As soon as your order has been shipped from our warehouse, we will send a shipping confirmation by e-mail. We cannot guarantee permanent availability of all products on the site, meaning that all orders are subject to availability. If a particular product from your order has been discontinued, we will contact you by Email informing you on this matter. Our aim is to deliver your order to you at the soonest possible date.
7. Delivery destinations
We deliver to a wide range of countries. For inquiries about delivery to other countries, please contact our customer service.
8. Transport liability
nordicdeko.com is responsible if the shipment is damaged or lost during transportation to the customer. We strongly recommend using a trackable and insured shipping service if a product is returned. If shipments with obvious damages are delivered, you are obliged to make a complaint to the transportation company immediately and to refuse the acceptance of the shipment. Please also contact our customer service, so that nordicdeko.com is able to protect its right to satisfy claims against the transportation company. Hidden damages are to be reported to nordicdeko.com immediately after your notice. Our customer service representative will then inform you of how to proceed with the complaint.
9. Undelivered package
In most countries, our shipping partner will make delivery attempts before returning the parcel to us. In some cases, the shipment may be held at a service point for a period of time to allow the customer to collect it. If a parcel is returned to us because the carrier could not deliver it, the recipient did not collect it from a collection point, the package was refused, or tariffs/import duties were not paid, nordicdeko.com reserves the right to charge return and handling fees.
10. Complaints
If there was a problem with your shipment, please contact our customer service. This includes problems such as transportation damage, defective products, or in any other way incorrect orders. If the parcel arrives in bad condition and the products inside are missing or damaged, you will also need to make a complaint to the delivering company directly after discovering the problem. Please note that we always need photographic evidence of the parcel and the damaged items sent to us by E-mail in order to handle your complaint.
11. Return policy / Right to cancel
If you are not completely satisfied with your products you can return them to us. nordicdeko.com complies with the European Union E-commerce Directive. This means that you have the possibility to cancel your contract within a specified period, without providing us with a reason. To exercise the right to cancel, you must inform us of your decision to cancel this contract by sending us a clear statement. You can use our model cancellation form, but this is not obligatory. If you use your right to return a product, the direct cost of returning the goods will be paid by you. Please make sure to pack the returned goods well, in order to avoid transportation damage. You need to send back the goods without delay. The right to cancel does not apply to the following kind of contract: Contracts for the supply of goods that are made to the consumer’s specifications or are clearly personalized. When returning a product, we strongly recommend that you use a trackable shipping service. If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us). We will use the same means of payment as you have used in the ordering process to issue your refund. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods. We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you. You can always cancel your order before the shipment has been dispatched from our warehouse.
12. Cancellation by us
We reserve the right to cancel the contract between us, if we have insufficient stock and cannot re-order a product for delivery, if insufficient information was provided for us to deliver the goods, or if false information was provided by you in the ordering process.
13. Alternative / Online Dispute Resolution
The European Commission has launched an online platform that will allow consumers and traders to settle disputes through an Alternative or Online Dispute Resolution (ADR/ODR). The ODR platform is accessible under the official EU website.
14. Laws
The conditions in this contract shall be governed by and constructed to comply with the EU E-commerce Directive. We may change and update these Terms and Conditions at any time without prior notice. For each order, the Terms and Conditions put forth on this site at the time of the order are the ones that apply.